Frequently Asked Questions (FAQ)

Revised April 14, 2023

What are the technical requirements?

Click here to read the technical requirements.

What is the cancellation policy?

There is no charge to transfer or cancel your registration before your class. To receive a full refund, simply email us at before your class. If the presenter cancels the workshop, a full refund will be offered.

If you are more than 30 minutes late and/or no-show/do not attend, you will forfeit your registration. The class does not work when people show up late and we must be absolutely strict about this for the activities to work properly. We recommend joining the Zoom call a few minutes early so you are not late.

Is there a workbook?

The downloadable materials will be provided to you during your course. We do not provide our course materials before class.

Are there breaks?

Yes. We will take short breaks throughout your course. For full-day courses, lunch break is usually one hour.

Is there a Money-Back Guarantee?

Yes. Simply email us before we send your name over to the Scrum Alliance for certification at the end of your course. We proudly stand behind the quality of all courses we teach. Our goal is to deliver such an exceptionally high-quality course that you will spread the word about us to your colleagues.

Media Release Policy

Please be aware that Brett Palmer & Associates (Brett Palmer, et al.) may capture photographs, video, and sound footage from your course. By attending a BPA course, you authorize Brett Palmer & Associates to use these artifacts in future educational or promotional materials either in print, video, or online.

If you have any questions or would like to schedule a discovery call, please email us at or call our office at +1 949-304-1033.