Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)
Photo by sydney Rae / Unsplash

Revised January 31, 2023

Read Course Reviews from previous students.

Where can I see a list of all the upcoming course schedules/course dates & times?

You can visit the course schedule page to see our public course calendar. We offer both weekday and weekend courses. Please make note of the time zones for your course.

Do you offer discounts?

If you would like to receive a discount, please register in advance and take advantage of our limited-time early-bird pricing.

What is the cancellation policy?

There is no charge to transfer or cancel your registration before your class. To receive a full refund, simply email us before your class. If you are more than 30 minutes late and/or no-show/do not attend, you will forfeit your registration. The class does not work when people show up late. We recommend joining the Zoom call a few minutes early so you are not late. If the presenter cancels the workshop, a full refund will be made.

What if I am late, sick and/or can't attend?

Please refer to our cancellation policy in the previous question.

What if I miss portions of the course due to a sudden emergency (i.e. sick/medical, technology, power failure, etc.)?

Simply email us so we can get you rescheduled for a new course date. (This is assuming you showed up on time but just can't stay.)

Do I need to be on web camera?

Yes, however web cameras do not need to be on during breaks.

The class simply works better when everyone has their web camera on and is fully participating. Please ensure your web camera is working properly in advance.

What are the technical requirements?

Please visit this page to read our technical requirements.

Is there a workbook?

The downloadable materials will be provided to you during your course. We do not provide our course materials before class.

Will there be small breakout group activities?

Yes, many. To reinforce the learning, you will be busy with your peers the entire time in class.

Are there breaks?

Yes. We will take short breaks throughout your course. For full-day courses, lunch break is usually one hour.

Is there a certification exam/test?  How can I prepare for the exam/test?

Please visit this page to learn more about the Certified ScrumMaster (CSM) exam.

What about the renewal/continuing education requirements?

Please visit this link for more information: If you have specific questions, please email us.

What about PDUs?

If you already have an existing certification with, you can qualify to receive 16 PDUs for our certification courses. If you have specific questions, please email us.

Is there a 100% Money-Back Guarantee?

Yes. Simply email us before we send your name over to the Scrum Alliance for certification at the end of your course. We proudly stand behind the quality of all courses we teach. Our goal is to deliver such an exceptionally high-quality course that you will spread the word about us to your colleagues.

Media Release Policy

Please be aware that Brett Palmer & Associates (Brett Palmer, et al.) may capture photographs, video, and sound footage from your course. By attending a BPA course, you authorize Brett Palmer & Associates to use these artifacts in future educational or promotional materials either in print, video, or online.