Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)
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The following pertains to all the training courses we offer.

Who should attend?

Our courses are for anyone looking to gain an in-depth understanding of Agile and Scrum, from the various perspectives within the Scrum and Agile frameworks. All audiences are welcome, including executives, architects, business analysts, project managers, and program/portfolio managers.

Are your classes offered in-person or online/virtual?

All our courses are only offered online/virtually. We do not expect to return to in-person instruction anytime soon.

Where can I see a list of all the upcoming course schedules/course dates & times?

You can visit the course schedule page to see our public course calendar. Pay close attention to the time zone in which your course is held.

Where can I see a list of the course prices?

The course prices are listed on each specific course listing page. Visit the course schedule page and click on the course date you are interested in. From that specific course page, the price will be displayed on the upper right side of the page.

Can I pay in monthly installments?

Not at this time.

Can I receive an invoice for expense reimbursement from my employer?

If you seek reimbursement for a training course, please talk to your employer first. You will need to pay for your course in advance, and upon receiving payment, you will automatically receive an automated sales receipt.  If you need us to regenerate your sales receipt, please email us at hello@brettpalmer.com. We only issue invoices to a select group of corporate clients for our larger training and coaching engagements.

What if I am starting out or don’t have IT experience?

Our courses are designed for both beginner and advanced audiences. However, the jobs for Agile/Scrum practitioners are mostly in IT, so without an IT background, you will have more work to do to prepare for your transition into IT.  We will cheer you on your journey. Our Agile Gathering Meetup group meets online monthly. We have over 700 members learning from each other and helping each other.

What software is required?

All our courses are delivered via the free Zoom videoconferencing software, which can be downloaded here: https://zoom.us/download#client_4meeting. The file to download is called Zoom Client for Meetings which is the first link on the page.

What are the technical requirements?

In order to create successful outcomes, please read the following:

1. Participants should be comfortable using a computer. During the course, students will be asked to switch between viewing the Zoom application and navigating various web pages.  Google Chrome is our recommended browser. You can download it here: https://www.google.com/chrome.

2. Use a personal desktop computer or laptop.  The use of tablets and mobile phones is not recommended. Company-issued work computers tend to be restricted and locked down in numerous ways and may create technical problems during your course. Instead, use your personal computer or borrow someone’s personal laptop if at all possible.  Disable all VPNs to allow for a stronger, more stable internet connection. Don’t skip over any of this. If you want to accept the risk and try it anyway, please appreciate that we cannot provide technical support during the course.

3. Please install the Zoom software and prepare your computer a few days in advance so you have time to correct any issues before the start of your course. Download the latest version of the Zoom software on a personal desktop or laptop computer before joining this course.  You do not need to sign up for a Zoom account or give them a credit card number to download and install the free software. This step is often overlooked and missed.

Please test your Zoom configuration by going to http://zoom.us/test to ensure your computer is set up properly, and watch this video to get a brief overview on Zoom – https://support.zoom.us/hc/en-us/articles/201362193-How-Do-I-Join-A-Meeting-.

We do not recommend using the web browser version of Zoom.  The web browser version of Zoom tends to create technical problems during our courses. Instead, download and install the Zoom Client for Meetings software onto your computer (see the link in the previous question) and then join the course through this Zoom desktop client application. If you don’t understand what this means, please call our office at least 48 hours before the course starts, and we’ll work it out with you. It’s super simple, but we must handle it well in advance (our office is closed on Mondays and Fridays). Please appreciate that we are unable to provide technical support during the course.

4. Use a stable high-bandwidth internet connection. Please do not use a cell phone hotspot. (You will have a downgraded experience if you attempt to use a cell phone hotspot.). We recommend that you avoid using Wifi and access our classes via a wired Ethernet connection if at all possible. We also strongly recommend asking other household members not to engage in high-bandwidth internet activities while taking your course, including watching Hulu, Netflix, YouTube, online gaming, and high bandwidth usage of cell phone WiFi or hotspot connections. To be safe and ensure the best connection for your course, disable WiFi from all other household members' cell phones. Don’t skip this step. A minimum recommendation is 800kbps/1.0Mbps (up/down) for high-quality video (ideally 1.5Mbps/1.5Mbps (up/down) or higher for HD video). You can test your bandwidth by visiting: https://www.speedtest.net/. For further Zoom technical specifications, please visit: https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux.

Is there a workbook?

The downloadable materials will be provided to all students at the beginning of their course. We do not provide our course materials before class.

Is there a pre-class assignment?

Yes. If at all possible, please plan two hours before class. If you sign up for the class at the last minute, plan to do the pre-class assignment as soon as possible. The pre-class assignment will be of great benefit to you.  You will receive an automated email with the instructions for the pre-class assignment immediately after you register and make payment for your course.

Is there a homework assignment?

Students are strongly recommended to set aside two hours for homework between the end of the first day of class and the start of the second day of class. Depending on the course, this homework could include optional reading and/or videos to watch.

Are there group activities?

Yes. We use group breakouts and activities to distinguish theory from actual real work and to reinforce the learning concepts using the latest approaches in adult learning theory and brain science. If you do not like interacting with other people, our course style will not work for you, and we recommend not taking any of our courses. Plan to be busy interacting with your peers the entire time in class. We will give you work assignments during class to reinforce the concepts. We do not end class early.

Are there breaks?

Yes. We will take short ten or 15-minute breaks every 75 to 90 minutes throughout each day of your course. We will also have a 60-minute lunch break each day. Participants should plan their schedules to be 100% focused during their training course.

Important note: Although people find our courses engaging and provide us feedback saying the course seemed to fly by quickly, it will require that you set aside your life for two full days and focus. We need everyone to come ready to learn — and have fun!

We really do have a lot of fun during our courses.

Is there a certification exam/test?  How can I prepare for the exam/test?

This question only applies to those taking the Certified ScrumMaster (CSM) course.

Only the Certified ScrumMaster (CSM) course requires the taking of an exam to receive the certification. All other courses we offer do not have an exam. Those course certifications are awarded immediately upon successfully completing the course (assuming satisfactory attendance, participation, and meeting any prerequisites).

For the Certified ScrumMaster (CSM) course, to be eligible to take the exam, all students must first complete the 2-day training course, which means sitting through both days of class and fully participating in the course, asking questions, being on camera, and completing the training activities during the group breakout sessions.

Pay attention and participate in your course. Ask questions and engage the other students in conversations during class to deepen everyone’s understanding of the material. After your course, read the provided materials and take our proprietary CSM Exam Simulator to ensure you are ready for the exam.

Our Scrum courses are designed to teach you the theory and philosophy behind Scrum, which will both prepare you for real-world application of Scrum and give you everything you need to pass the Certified ScrumMaster (CSM) exam. Your registration cost includes the exam fee with the Scrum Alliance, the issuing organization of the CSM certification. Upon successfully completing the 2-day course, you will receive an email from the Scrum Alliance with a link to take the exam.

You can take your exam immediately following the end of the course, or you can study for a few days and then take your exam. We recommend completing your exam as soon as possible after your course. Most people take the exam immediately after the course ends on the second day of class.  You cannot take the exam before the class ends on the second day of class.  You must complete the exam within 90 days of receiving the exam link from the Scrum Alliance.

You can take the CSM exam online from any location on demand at any time that works best for you. You do not need to go to an exam testing center for your exam. The exam has 50 multiple-choice questions, of which 37 correct answers are needed to pass. There is a 60-minute time limit for the exam. After the exam, you receive your score immediately.

What about the renewal/continuing education requirements?

You will need to acquire Scrum Educational Units (SEU) to renew your certification with the Scrum Alliance. Please visit this link for more information: https://www.scrumalliance.org/get-certified/scrum-education-units. If you have specific questions, please email us at hello@brettpalmer.com.

What about PDUs?

Professional Development Units (PDUs) are continuing education requirements through the Project Management Institute (pmi.org). You cannot earn PDUs unless you already have an existing certification with PMI.org. If you already have a certification through PMI.org (e.g. you already have a PMP or CAPM), you can earn 16 PDU hours (split as 5 technical, 6 leadership, and 5 strategic). Please note that PDUs are for documenting continuing education requirements for the certification renewal process through PMI.org.  This only applies to people who are already certified. If you have specific questions, please email us at hello@brettpalmer.com.

What is your contact information?

Please contact us at hello@brettpalmer.com or call us at +1 949-304-1033.

Media Release Policy

Please be aware that Brett Palmer & Associates (Brett Palmer, et al.) may capture photographs, video, and sound footage from your course. By attending a BPA course, you authorize Brett Palmer & Associates to use these artifacts in future educational or promotional materials either in print, video, or online.