Frequently Asked Questions (FAQ)
Revised June 26, 2023
What's the process for registration and cancellation?
To register, please make payment via credit card. You can cancel or transfer your registration at no cost before the class begins. Should the presenter cancel, you'll receive a full refund. Please note, arriving more than 30 minutes late or missing the class results in the forfeiture of your registration. For smooth operations, we advise you to join the Zoom call a few minutes early.
What are the technical requirements?
You can find all technical details for the course at https://www.brettpalmer.com/technical-requirements/
Can you explain the CSM or Certified ScrumMaster exam process, cost, and preparation strategies?
This question is specific to the Certified ScrumMaster (CSM) course.
Once you've actively participated in our live online course, we forward your details to the Scrum Alliance, which will send you an exam link. The exam consists of 50 multiple-choice questions, with a pass mark of 74% (37 correct answers). It should be completed within 60 minutes and within 90 days of receiving the link.
The $50 exam fee is included in the total cost of your course registration fees. You can take the exam from anywhere and at any time as it's online and on-demand.
For preparation, active participation during the course is essential. Post-course, review the provided materials and study the following resources:
- 2020 Scrum Guide at https://www.scrumguides.org/
- Agile Manifesto 4 Values at https://agilemanifesto.org
- Agile Manifesto 12 Principles at https://agilemanifesto.org/principles.html
If you don't pass the first time, two free attempts are included in the course registration, with additional attempts costing $25 each.
What materials are provided for this course?
We provide downloadable materials during the course, which are not available before the class.
How are breaks managed during the course?
Yes, we incorporate short breaks throughout the course, along with a longer lunch break for full-day courses.
Is there a Money-Back Guarantee?
Yes, we offer a Money-Back Guarantee. If you're not satisfied with the course quality, email us before we send your details to the Scrum Alliance for certification at the end of your course. We're committed to delivering high-quality courses that you'd happily recommend to others.
